If money left your account but no order/token appeared, the payment didn't complete on our side. Please report it below with your phone/email and a screenshot of the payment — our team will check it and refund you if you were charged.
My payment failed ›
A failed payment means you were not charged. Please try placing the order again. If it keeps failing, try a different method (UPI, card, or net banking), or report it below.
When will my refund arrive? ›
Refunds go back to your original payment method within 5–7 business days. The exact time depends on your bank.
Orders & Pickup
How do I place an order? ›
Open your shop, choose your items and weight/quantity, pick a pickup time, and pay online. You'll get a token number to show at the shop.
Where and when do I collect my order? ›
Most orders are pickup — collect from the shop at the time you selected and show your token number at the counter. Some shops also offer home delivery. Where a shop does, you will see the delivery option and its fee in the cart before you pay; if you do not see it, that shop is pickup only.
How do I cancel an order? ›
You can cancel from the Orders tab while the order is still marked New. For a paid order, the refund follows our Refund Policy. If you need help, report it below.