Last updated: 9 August 2026
AK Meatss uses a pay-first ordering system: you pay online and then receive a pickup token. This policy explains when an order can be cancelled and how refunds are handled.
1. Cancelling your order
- You can cancel your order yourself while it is still marked "New" (the shop has not started preparing it). Open the order from "My Orders" and tap Cancel.
- Once the shop has started preparing the order, it can no longer be cancelled by you. If you have a problem, contact the shop or us using the details below.
2. Cancellation by the shop
A shop may cancel an order — for example if an item is out of stock, or the shop is closing. When a shop cancels a paid order, a full refund is issued automatically, with no deduction.
3. Refunds
- Refunds are automatically issued to your original payment method (the same card, UPI or bank account you paid with).
- If the shop cancels your order, you receive a 100% full refund.
- If you cancel an order yourself, you receive a 100% refund of the order amount. No cancellation fee is charged. Where an online payment fee was added at checkout, that fee is not refunded, because the payment gateway keeps it once the payment is taken; the exact amount is shown before you confirm the cancellation.
- Refunds are processed immediately through Razorpay. The amount typically appears in your account within 5–7 business days, depending on your bank.
- Because the payment goes directly to the shop, the refund is issued from the shop's account through Razorpay.
4. When refunds do not apply
- After you have collected your order.
- After the shop has prepared the order and it is ready for pickup, if the cancellation is only because you changed your mind.
If an order was paid but the shop could not fulfil it, you are entitled to a full refund — please contact us and we will help.
5. Order not collected
Meat is a perishable, made-to-order product. If you do not collect a prepared order, the shop may not be able to offer a refund. Please collect your order within the shop's working hours.
6. Need help?
For any cancellation or refund issue, email support@akmeatss.com or see our Support page. Please include your order token and Shop ID.